What Patients Expect From Complementary Therapy: A Qualitative Study
Janet Richardson, PhD, BSc, CPsychol, RN
Janet Richardson is Research Director of the School of Integrated Health, University of Westminster, London, England.
Correspondence: Requests for reprints should be sent to Janet Richardson, PhD, School of Integrated Health, University of Westminster, 115 New Cavendish St, London W1W 6UW, England (e-mail: j.richardson01{at}westminster.ac.uk).
Objectives. Complementary and alternative therapies have becomepopular with patients in Western countries. Studies have suggestedmotivations for patients choosing a wide range of complementarytherapies. Data on the expectations of patients who use complementarytherapy are limited. We assessed the expectations of patientswho use complementary therapy.
Methods. Patients attending a British National Health Service(NHS) outpatient department that provided acupuncture, osteopathy,and homoeopathy were asked to complete a qualitative survey.
Results. Patients expected symptom relief, information, a holisticapproach, improved quality of life, self-help advice, and wideavailability of such therapies on the NHS.
Conclusions. Physicians understanding of patientsexpectations of complementary therapies will help patients makeappropriate and realistic treatment choices.
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