Measuring the Performance of Telephone-Based Disease Surveillance Systems in Local Health Departments
David J. Dausey, PhD,
Anita Chandra, DrPH,
Agnes G. Schaefer, PhD,
Ben Bahney, MPIA,
Amelia Haviland, PhD,
Sarah Zakowski, BA and
Nicole Lurie, MD, MSPH
David J. Dausey is with the RAND Corporation and the Heinz School of Public Policy and Management, Carnegie Mellon University, Pittsburgh, PA. Anita Chandra, Ben Bahney, and Sarah Zakowski are with the RAND Corporation, Arlington, VA. Agnes G. Schaefer, Amelia Haviland, and Nicole Lurie are with the RAND Corporation, Pittsburgh.
Figure 1——Number of local health departments under- or overestimating their call connection success (i.e., connecting calls within 30 minutes): United States, 2006.
