© 2003 American Public Health Association
Somnath Saha is with the Section of General Internal Medicine, Portland Veterans Affairs Medical Center, Department of Veterans Affairs, and the Department of Medicine, Oregon Health & Science University, Portland, Ore. Jose J. Arbelaez is with the Welch Center for Prevention, Epidemiology, and Clinical Research, and the Division of General Internal Medicine, The Johns Hopkins University, Baltimore, Md. Lisa A. Cooper is with the Welch Center for Prevention, Epidemiology, and Clinical Research, the Division of General Internal Medicine, and the Department of Health Policy and Management, Bloomberg School of Public Health, The Johns Hopkins University. Correspondence: Requests for reprints should be sent to Somnath Saha, Portland VAMC (P3MED), 3710 SW US Veterans Hospital Rd, Portland, OR 97239 (e-mail: sahas{at}ohsu.edu).
Objectives. This study explored whether racial differences in patientphysician relationships contribute to disparities in the quality of health care. Methods. We analyzed data from The Commonwealth Funds 2001 Health Care Quality Survey to determine whether racial differences in patients satisfaction with health care and use of basic health services were explained by differences in quality of patientphysician interactions, physicians cultural sensitivity, or patientphysician racial concordance. Results. Both satisfaction with and use of health services were lower for Hispanics and Asians than for Blacks and Whites. Racial differences in the quality of patientphysician interactions helped explain the observed disparities in satisfaction, but not in the use of health services. Conclusions. Barriers in the patientphysician relationship contribute to racial disparities in the experience of health care.
Numerous studies have demonstrated that the quality of health care in the United States varies according to patients race and ethnicity.15 These studies have consistently found that Blacks and Hispanics receive lowerquality care than the majority White population. Fewer studies have assessed quality of care of other minority groups, including Asians and Native Americans, but those that have done so have generally revealed similar trends.1,5 Although some of the observed disparities can be explained by lack of insurance coverage and other impediments to accessing health care services, others persist even in the absence of financial barriers.1 The root causes of these disparities are not entirely clear. Recently, studies have begun to explore whether barriers in cross-cultural patientphysician relationships may be a contributing factor. These studies have generally found that when compared with White patients, minority patients report lower-quality interactions with their physicians.69 These differences in the quality of patientphysician relationships appear to be influenced in part by the physicians race/ethnicity. Several studies have demonstrated that minority patients, particularly Blacks, tend to prefer physicians of their own race/ethnicity and to rate those physicians as providing better interpersonal care than other-race physicians.6,10,11 Although these studies have demonstrated the impact of patients and physicians race/ethnicity on the quality of doctorpatient relationships, they have not adequately addressed whether racial differences in the quality of these relationships contribute to other observed disparities in health care quality and ultimately to disparities in health outcomes.12,13 To further explore the contribution of the patientphysician relationship to racial disparities in the quality of care, we used data from a national survey to assess the effect of race/ethnicity on patients satisfaction with their health care and use of recommended health care services and to determine the degree to which disparities in these measures of health care quality were explained by patientphysician interactions, physicians cultural sensitivity, and physicians race/ethnicity.
Data Source The Commonwealth Funds Health Care Quality Survey was a random-digit-dial telephone survey of adults in the continental United States conducted between April and November 2001. Communities with high proportions of Black, Hispanic, and Asian households were oversampled. Up to 20 attempts were made to contact each household. The overall response rate was 54.3%. Data were weighted post hoc to correct for disproportionate sampling and nonresponses and to make the final results representative of all US adults aged 18 years and older. The survey included questions on usual source of care, patientphysician interactions, satisfaction, use of basic health services, demographics, and health status. Interviews were conducted in English, Spanish, Mandarin, Cantonese, Vietnamese, or Korean, according to the respondents preference.
Analytic Variables Dependent variables included respondents global satisfaction with health care and use of health care services. Satisfaction was assessed with a single scaled question about the quality of respondents medical care over the past 2 years: "Overall, how satisfied or dissatisfied are you with the quality of health care you have received during the last 2 years? (very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied)" Respondents were asked about their receipt of several age-, gender-, and disease-appropriate health care services. The total number of appropriate services was counted for each respondent according to age, gender, and self-reported disease status, as follows: Papanicolau testing within the past 3 years (all women); mammography within the past 2 years (women aged 50 years and older); any history of colorectal cancer screening (respondents aged 50 years and older); cholesterol testing within the past 5 years (men aged 35 years and older and women aged 45 years and older); cholesterol testing within the past 2 years and blood pressure checks at least every 6 months (respondents with diabetes, hypertension, or heart disease); and glycohemoglobin testing within the past 6 months and eye examinations within the past year (respondents with diabetes).1416
Three variables relating to the patientphysician relationshipquality of patientphysician interactions, physician cultural sensitivity, and patientphysician racial/ethnic concordancewere defined as "explanatory" variables (i.e., variables hypothesized to explain associations between the patients race/ethnicity and the dependent variables). Respondents were asked 5 questions about specific physician behaviors indicative of the quality of their most recent patientphysician interaction: (1) "The last time you visited a doctor, did the doctor listen to everything you had to say, to most, to some, or to only a little? (listening)" (2) "Did you understand everything the doctor said, most, some, or only a little? (explaining)" (3) "Did the doctor involve you in decisions about your care as much as you wanted, almost as much as you wanted, less than you wanted, or a lot less than you wanted? (participatory decisionmaking)" (4) "Did the doctor spend as much time with you as you wanted, almost as much as you wanted, less than you wanted, or a lot less than you wanted? (time)" and (5) "Did the doctor treat you with a great deal of respect and dignity, a fair amount, not too much, or none at all? (respect)" To measure the overall quality of patientphysician interactions, we combined the 5 items to create a patientphysician interaction index, with internal consistency that was reasonably high for all racial/ethnic groups (Cronbachs Respondents rated their physicians cultural sensitivity using 2 items: (1) "I feel that my doctor understands my background and values. (strongly agree, somewhat agree, somewhat disagree, or strongly disagree)" and (2) "I often feel as if my doctor looks down on me and the way I live my life. (strongly agree, somewhat agree, somewhat disagree, or strongly disagree)" These items were not combined. Respondents reported whether they had a regular physician or other health care professional and were asked to classify that person into 1 of the racial/ethnic categories. We categorized physicians whose race/ethnicity classification was the same as the respondents as being "race concordant." Respondents were also asked whether they preferred seeing a physician of their own race/ethnicity. All multivariate analyses were adjusted for age, gender, and self-rated health status. Other covariates were grouped by category, including demographic variables: marital status, locale of residence (urban, suburban, rural), and geographic region; variables on sources of health care: health insurance coverage, having a regular physician, primary care site (physicians office vs other), and physicians gender; and variables associated with socioeconomic status (SES) and degree of acculturation: household income (below 100% poverty level, 100%199%, 200% and above), education (less than high school, high school graduate, some college, college graduate or higher), primary language (English vs other), language barrier (frequency of difficulty communicating with physician because of language), birthplace (United States vs other), years in the United States (for immigrants), and health literacy (reflected by 2 survey items measuring difficulty with reading and understanding prescriptions and health-related information).
Statistical Analysis We dichotomized our scaled measure of satisfaction between the highest rating and all others (i.e., very satisfied with health care vs less than very satisfied) on the basis of the positively skewed distribution of responses to this item. We then examined racial differences in patients satisfaction with and use of health care services. All pairwise comparisons were adjusted for multiple comparisons with the Bonferroni method. To assess the independent effect of race/ethnicity on each of our outcome measures, we created logistic (for satisfaction) and linear (for health care service use) regression models. The base model (model 1) for both outcome variables included race/ethnicity, age, gender, and self-rated health status. For use of health care services, the base model additionally included presence or absence of diabetes, hypertension, and heart disease, to account for the greater number of services considered appropriate for respondents with those conditions. Other covariates were added to each model sequentially by category: model 2 included demographic characteristics; model 3, demographic characteristics plus sources of care; and model 4, demographic characteristics, sources of care, plus SES/acculturation. After all covariates were included, we added the patientphysician interaction index (model 5), physician cultural sensitivity (model 6), and patientphysician race concordance (model 7), and all 3 together (model 8). The purpose of this sequential modeling strategy was to determine the degree to which racial disparities in satisfaction and health care service use were explained by each group of variables. We repeated our models of health care service use, using as the dependent variable those services typically not conducted during the patientphysician encounter but rather requiring a physicians order or referral and the patients active participation (colorectal cancer screening, mammography, cholesterol testing, glycohemoglobin testing, and eye examinations). We used this alternative definition of health care service use to address the hypothesis that patientphysician interactions may best account for differences in the use of services whose completion requires a physicians order and a patients adherence.17 We also repeated our models with each health care service used individually as the dependent variable. To examine whether the relative importance of specific physician behaviors varied by race/ethnicity, we repeated our fully adjusted analyses (model 8), with the 5 patientphysician interaction items included as individual (continuous) variables rather than as a composite index and stratified these analyses by respondents race/ethnicity. We conducted all analyses with Stata 6.0 software (Stata Corp, College Station, Tex), using special commands developed to account for complex survey design effects.
Subjects included 1037 Black, 1153 Hispanic, 621 Asian, and 3488 White survey respondents. Ten percent of Black respondents were of Caribbean heritage. Hispanics self-identified as predominantly Mexican (57%), Puerto Rican (8%), or Central American (10%). Asian respondents represented a wide range of ethnic subgroups, including Chinese (24%), South Asian (17%), Filipino (13%), Japanese (10%), Vietnamese (11%) and other Southeast Asian (6%), and Korean (4%).
Reflecting the demographics of the United States, Blacks and Hispanics in our sample had lower levels of education, income, private health insurance, and health status than did Whites and Asians (Table 1
Quality of PatientPhysician Interactions Ratings of specific physician behaviors and of overall quality of patientphysician interactions were generally lower among Hispanic and Asian respondents than among Blacks or Whites (Table 1
Satisfaction
Among the specific physician behaviors indicative of the quality of patientphysician interactions, treating patients with respect was the strongest predictor of overall satisfaction with health care among Blacks, Whites, and Asians, whereas for Hispanics, spending adequate time with patients was the only significant predictor of satisfaction (Table 3
Use of Health Care Services Racial differences in the use of health care varied across services (Table 1
After adjustment for demographic factors and health-related variables, Blacks received on average more services, and Hispanics and Asians fewer services, than did Whites (Table 4
In this nationally representative survey, we found that the quality of patientphysician interactions was generally lower among non-White patients, particularly Hispanics and Asians. This difference was not trivial. The mean difference in reported quality of patientphysician interactions between Asians and Whites was greater than the difference between respondents with and without health insurance (data not shown). The finding of lower patientphysician interaction quality among Hispanics and Asians was explained in part by differences in physicians cultural sensitivity and in patients health literacy. Race discordance between patients and physicians did not explain racial differences in quality of interactions. Not surprisingly, lower-quality patientphysician interactions among Hispanics and Asians were associated with lower global satisfaction with health care. After adjustment for racial differences in the quality of interactions, Hispanics appeared more satisfied with their health care than did Whites. Accounting for these differences, however, did not explain racial differences in the use of basic health services, which were attributable primarily to differences in access to care, SES, and health literacy for Hispanics, and which for Asians persisted in all of our multivariate models. Differences in cultural sensitivity and in physicians race/ethnicity contributed minimally, if at all, to explaining racial differences in health service use. The results of our comparisons of health service use between Blacks and Whites contradict prior observations that Blacks generally receive fewer services than Whites.1,4,9,1823 There are several possible explanations for this inconsistency. First, increased awareness of disparities in health and health care in recent yearsand targeted programs developed to address these disparitiesmay have improved access and utilization for Blacks. Other recent studies demonstrating that preventive care use among Blacks is equal to or greater than that among Whites corroborate this possibility.2427 Second, many studies that have demonstrated BlackWhite disparities in prevention and diabetes care have examined the Medicare population, which includes primarily elderly persons.4,5,19,2830 BlackWhite disparities may be less prevalent among younger persons. Finally, our results come from a survey with incomplete participation. If Black nonrespondents have less access to adequate health care than do Black respondents, our results may represent biased estimates of true utilization rates. Our findings related to patientphysician race concordance also differed from those of previous studies. In previous surveys, we found that Blacks, on average, preferred Black physicians and rated them as being superior to non-Black physicians at listening, communicating, involving patients in decisionmaking, treating patients with respect, and being accessible.6,10,11 We also found that Hispanics with Hispanic physicians reported greater satisfaction with their health care overall.11 In the present study, Blacks were the least likely of any group to state an overt preference for race-concordant physicians, and concordance was not associated with satisfaction or use of health care for Blacks, Hispanics, or Asians. This inconsistency with previous studies may reflect the fact that the current survey asked respondents about interactions with the last physician they saw, which may or may not have been their usual physician, whose race/ethnicity formed the basis of our race concordance variable. This potential misclassification was not present in our previous studies. It is also possible that increased awareness of racial disparities and of potential physician bias against minority patients has made physicians more sensitive in their interactions with minority patients. Several other limitations of our study are worth noting. Our measures of health care use were based on self-report and may not have been accurate. The fact that there were few recent immigrants in our survey limits the generalizability of our results for immigrant and refugee communities, for whom cultural barriers are probably most pertinent. We grouped respondents into large racial categories, which may have obscured differences between smaller ethnic groups. Our survey contained only 2 items addressing cultural sensitivity, and these items may not have adequately captured this complex construct. Finally, we were not able to account for the possibility that our results were influenced by cultural differences in response tendencies. Previous studies have suggested that Asians in particular may respond with lower ratings than other groups on scaled measures, even when their experience is the same.31 The low ratings observed among Asians may have reflected this response tendency rather than an actual experience of lower-quality patientphysician interactions or lower satisfaction. However, this phenomenon would not account for the observed differences in health care use. Acknowledging these limitations, we believe our findings hold important lessons for future research and for efforts to improve health care delivery for racial/ethnic minority populations. Recommendations for reducing racial disparities in the quality of health care typically include training health care professionals to be more "culturally competent."32 Concern has been expressed, however, about educational programs that focus primarily on increasing physicians knowledge of the customs, behaviors, and values of different ethnic groups, a focus which may exacerbate rather than reduce negative stereotyping of other groups.33,34 Experts in cross-cultural education have cautioned that the essence of cultural competence is not mastery of "facts" about different ethnic groups, but rather a patient-centered approach that incorporates fundamental skills and attitudes that may be applicable across ethnic boundaries.33,34 This assertion is corroborated by our finding that racial differences in patient satisfaction disappeared or were reversed after adjustment for the quality of "generic" physician behaviors, such as spending adequate time with and showing respect for patients. However, the fact that these physician behaviors were reported more frequently by White patients than by non-White patientsand that the individual physician behaviors associated with patient satisfaction varied by patients race/ethnicityindicates that efforts to improve physicians interpersonal skills must not ignore the important influence of race, ethnicity, and culture. We found that health literacy had a significant influence on quality of patientphysician interactions, satisfaction with health care, and use of health services. This finding suggests that the path to reducing cross-cultural barriers between patients and physicians may be a 2-way street. Increasing patients ability to understand the language and culture of health care may be as important as improving the interpersonal skills and cultural competence of physicians. Contrary to our hypothesis, we found that racial disparities in health care use were generally not attributable to differences in the quality of patientphysician relationships. This finding may be because of the relatively simple and noninvasive nature of the services we examined. Previous research examining racial variation in preventive care and chronic disease management has similarly found that disparities in the use of these basic services are explained largely by differences in financial access to care.4,2427 It is likely that patientphysician relationships are of greater importance in explaining disparities in the use of surgical or other invasive interventions, in which trust and effective communication play a larger role in decisionmaking. Future research should explore this possibility. Future studies should also control for the complex nature of racial disparities in health care. Our findings suggest that socioeconomic, linguistic, and cultural factors probably all contribute to racial disparities in health care quality. Research that does not control for the multifactorial structure of race and ethnicity will continue to fall short in explaining disparities. Finally, it will be important for future research to expand the scope of examination beyond BlackWhite comparisons to include Hispanics and Asians, who in our study appeared to be the least well served, and whom census data have shown to be the nations most rapidly growing populations.35 Primary care providers are the gatekeepers of health care systems. For this reason, differences in the quality of patients relationships with primary care providers warrant concern as potential contributors to disparities in access to care. Further research is needed to fully explicate the contribution of the patientphysician relationship to disparities in health care. In the meantime, efforts to improve cross-cultural patientphysician interactions, including interventions to increase patients health literacy and physicians interpersonal skills and cultural sensitivity, should be undertaken. Without such efforts, the goal of providing all Americans equitable access to health care will be difficult to achieve.
This study was supported by The Commonwealth Fund, a New York Citybased private, independent foundation. S. Saha is supported by a Research Career Development award from the Health Services Research and Development Service of the Department of Veterans Affairs.
Human Participant Protection
Note. The views presented here are those of the authors and not necessarily those of the Department of Veterans Affairs or of The Commonwealth Fund, its directors, officers, or staff.
Contributors Accepted for publication May 16, 2003.
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