© 2009 American Public Health Association DOI: 10.2105/AJPH.2009.161125
George Rust, Elvan Daniels, and Yvonne Fry-Johnson are with the National Center for Primary Care, Morehouse School of Medicine, Atlanta, GA. Mollie Melbourne and Thomas Curtin are with the National Association of Community Health Centers, Bethesda, MD. Benedict I. Truman is with the Office of Minority Health and Health Disparities, Centers for Disease Control and Prevention (CDC), Atlanta. Correspondence: Correspondence should be sent to George Rust, MD, National Center for Primary Care, Morehouse School of Medicine, 720 Westview Dr, Atlanta, GA 30310 (e-mail: grust{at}msm.edu). Reprints can be ordered at http://www.ajph.org by clicking on the "Reprints/Eprints" link.
An influenza pandemic would have a disproportionately adverse impact on minority populations, the poor, the uninsured, and those living in underserved communities. Primary care practices serving the underserved would face special challenges in an influenza pandemic. Although not a formalized system, components of the primary care safety net include federally qualified health centers, public hospital clinics, volunteer or free clinics, and some local public health units. In the event of an influenza pandemic, the primary care safety net is needed to treat vulnerable populations and to provide health care surge capacity to prevent the overwhelming of hospital emergency departments. We examined the strength, capacity, and preparedness of key components of the primary care safety net in responding to pandemic influenza.
PRIMARY CARE PRACTICES play a central role in treating influenza. The Agency for Healthcare Research and Quality estimates that 14.2 million persons contracted seasonal influenza from 2001 through 2003, accounting for 5 million outpatient visits in each of those years.1 Molinari et al. provide a much higher estimate of influenza-specific health care use: 31.4 million outpatient visits per year.2 Researchers in Great Britain estimate that each community there could expect 1570 to 3135 additional visits to primary care practices per 100 000 population during the peak week of a pandemic.3 Primary care practices that serve underserved populations (racial and ethnic minority populations, the poor, the uninsured, and those living in underserved rural and inner-city communities) would face unique challenges.4 These challenges include the health centers' own limitations (lack of financial reserves or clinical capacity), system limitations (limited connections between public health and primary care), and patient-level barriers (low literacy, mistrust of the health care system, limited English proficiency, lack of health insurance, and lack of cash for out-of-pocket expenses). Health care practices serving these underserved and high-disparity patient populations are often referred to as the primary care safety net, although in most communities they are not tied together in a formalized system. Major components of the primary care safety net include public hospital network clinics, volunteer or free clinics, some local public health units, and federally qualified health centers, which include migrant and community health centers, health care for the homeless programs, and public housing clinics. Migrant health centers have played a specific role in diagnosing, treating, and preventing spread of the recent influenza A(H1N1) "swine flu" in Hispanic and Latino immigrant communities. Primary care practices provide an infrastructure for delivering immunizations, antiviral therapies, and treatment of complications. A primary care safety net with surge capacity to meet the added demand for services during an influenza pandemic could lessen demand on emergency departments. Conversely, if the primary care safety net becomes overwhelmed, the overflow is likely to fall on emergency departments. Primary care practices can also be a part of early warning systems for recognizing sudden increases in the incidence of influenzalike illness, but only if they are intentionally connected to a larger public health surveillance infrastructure. Finally, because of their unique "consumer-majority" governance structure (i.e., at least 51% of their governing board members must be patients who use the clinic's services), federally qualified health centers can serve as a uniquely trusted source of health information in minority communities.4 These communities may be especially vulnerable during an influenza pandemic.5 For example, minority racial and ethnic groups and the uninsured have lower rates of influenza vaccination.6 Racial/ethnic disparities in influenza immunization rates have been projected to account each year for an estimated 1880 excess minority deaths and more than 33 000 years of potential life lost.7 All of these disparities could potentially be intensified in an influenza pandemic. Health outcomes for these individuals may depend on their access to a well-prepared primary care safety net that has adequate surge capacity and vibrant connections to hospitals and pharmacy distribution channels. For an influenza pandemic, gaps in access to primary care can lead to delays in diagnosis and treatment of pneumonia and other complications. We describe the populations who would need primary care safety net services, the organizational components of the safety net, and its role in responding to pandemic influenza. We also offer recommendations for improving the capacity and preparedness of the primary care safety net to respond to pandemic influenza.
Those in greatest need of a primary care safety net during an influenza pandemic include the uninsured, the poor, racial and ethnic minority populations, persons with limited English proficiency, persons with mental and physical disabilities, and all persons living in underserved communities. There are 46 million uninsured people in the United States. Uninsured rates in each state vary from a low of 8.5% in Minnesota to a high of 24.1% in Texas and vary dramatically by race, ethnicity, and age: 10.7% among non-Hispanic Whites, 19.4% among African Americans, and 32.7% among Hispanics and Latinos.8 The uninsured are more likely to defer needed care and use an emergency department. More than half (52%) of the uninsured do not have a primary care medical home or other usual source of care,9 suggesting a profound need to expand the capacity of the primary care safety net at baseline, as well as to establish mechanisms for dramatically expanding surge capacity for nationwide emergencies such as pandemic influenza. Whether insured or uninsured, people living in poverty are also particularly vulnerable during health disasters. They are less likely to have a usual source of care, to have received an influenza vaccine, or to have insurance coverage, and they have higher rates of chronic disease. In 2006, 36.5 million Americans (12.3%) lived in poverty, but poverty rates were 3 times higher for African Americans (24.3%) than for Whites (8.2%). The poverty rate for Hispanic and Latino families was 20.6%. Many other Americans live in underserved rural or inner-city communities with inadequate availability of primary care services. The National Association of Community Health Centers estimates that there are 56 million "medically disenfranchised" Americans (18.8% of the US population); this term comprises the uninsured as well as individuals who live in designated Health Professions Shortage Areas or Medically Underserved Areas or belong to a medically underserved population such as migrant farm workers.10 Uninsured and racial/ethnic minority populations use office-based outpatient services at substantially lower rates.11 Minority populations are subjected to multiple risks, including neighborhood poverty, higher rates of being uninsured, and lack of culturally and linguistically appropriate services. Poverty and lack of a primary care home exacerbate these disparities. Even within a high-disparity racial group, there are six- to eightfold differences in the use of office visits and needed medications between low-income, uninsured African Americans and more affluent, well-insured African Americans.12 Life-saving treatments such as antiviral therapy for HIV/AIDS can actually increase Black–White disparities in mortality because White populations are better able to access new antiviral treatments.13,14 We have recently found a similar pattern of racial disparity in the treatment of seasonal influenza with disease-modifying antiviral drugs among the disabled in Georgia's Medicaid population.15
Components of our US health care system that would be available to serve the needs of uninsured and underserved populations may be conceptualized as the primary care safety net (Table 1), although no formal system connects these diverse components and, in some communities, health needs may already exceed their capacity.
Federally Qualified Health Centers Federally qualified health centers (FQHCs) include community health centers, migrant health centers, homeless health centers, and public housing clinics. FQHCs receive 71 million visits each year from over 18 million persons, 7 million of whom are uninsured. According to the 2007 Uniform Data System, about 3 in 4 of these patients are either uninsured (39%) or use Medicaid (35%), and most (70%) live in households with a family income at or below the federal poverty level. FQHC patients are 3 times more likely than the general population to have limited English proficiency.17 Nearly 2 million of these patients are migrant farm workers or homeless persons. There are 1200 FQHC organizations in the nation, with more than 7000 clinic sites in rural and inner-city settings in all 50 states. Staffing includes roughly 8000 physicians, 9300 nurses, and 4700 nonphysician primary care providers.18 FQHCs also employ 3400 mental health and substance abuse specialists and 11 000 of the culturally relevant health educators, translators, and outreach workers essential for reaching out to immigrant, minority, low-income, and other potentially vulnerable populations. FQHCs have a unique ability to meet the needs of underserved populations and to decompress overcrowded emergency rooms. We recently found a 30% absolute excess of uninsured emergency department visits in rural counties without an FQHC compared with counties that did have a health center.19 In effect, FQHCs provide the right care to each patient in the right setting at the right time. They also have a unique ability to provide care that is free of disparities. Although vaccine shortages have challenged FQHCs, these shortages did not lead to racial disparities in immunization patterns for urban health centers that are accustomed to serving these populations.20,21 Although each FQHC is an independent, community-governed organization, they are loosely tied together through 52 state or territorial primary care associations, which also receive federal funding. Although 88% of these associations have a seat on their state senior advisory committee for the federal Hospital Preparedness Program, only 30 (58%) received funding either from this program or from the Centers for Disease Control and Prevention's (CDC's) Public Health Preparedness Program in 2007. Only $11.1 million (0.7%) of the $1.56 billion in health care and public health emergency-management funding nationwide went to FQHCs and state primary care associations in fiscal year 2006.22 Examples of coordinated planning to prevent an overwhelmed health care system include Connecticut's statewide all-hazards planning process, which includes 31 acute-care hospitals as well as Department of Veterans Affairs hospitals, psychiatric facilities, and all 13 state community health center organizations.23
Rural Health Clinics
Urban Public Hospital Clinics Most public hospitals are actively engaged in disaster planning, especially because they serve as regional trauma centers. Unfortunately, urban public hospitals face tremendous financial challenges and resource constraints. Thirty percent of public hospitals report physician shortages and more than 3 of 4 (77%) report shortages of registered nurses.28 These hospitals have surge capacity plans that include use of associated ambulatory care sites, but more than 1 in 5 hospitals (21%) said they would not have sufficient antiviral medicines even for the first 72 hours of a pandemic. Further, 39% of hospitals did not believe that they could mobilize sufficient numbers of trained staff to handle a 25% increase in demand for services.29
Faith-Based, Volunteer, and Free Clinic Networks In some communities, the impact is substantial. An audit of Georgia's free clinic network sites showed that they provided $200 million to $400 million in health care services to approximately 140 000 individuals (just less than 10% of Georgia's uninsured population). Still, surge capacity is problematic. Although some charitable clinics are open full-time, the average free clinic in Georgia was open only 9.5 hours per week. In 2006, these clinics reported turning away 30 000 individuals because of lack of capacity.30 This sector is very hard to quantify because limited data are available to assess their utilization or capacity. Clinics may operate with no public funding or reporting requirements. They often lack information systems for counting services delivered and may cap services because of limited volunteer capacity. Pharmacy supply is often limited to drug samples from private-practice donations, pharmaceutical access programs, or limited physician dispensing.
Private-Practice Physicians and Commercial Walk-In Clinics In addition, there is a new segment of the health care delivery system: an estimated 1200 limited-scope walk-in clinics referred to by their trade association as convenient-care clinics. The Convenient Care Association reports that these clinics have provided over 3.5 million outpatient visits since 2000.34 The close relationship of these clinics to drugstore chains, which often have established protocols for "drive-up flu shots," may create unique opportunities for patients with the financial means to pay out-of-pocket for their health needs, but may be less useful to uninsured and low-income segments of the population.
Local Public Health Departments One additional concern throughout the safety net is the likelihood that existing capacity may diminish, rather than increase, in response to a need for pandemic-related surge capacity. Clinical staff providing some primary care may be retasked with public health roles during a pandemic. Nearly half of the local health department workers participating in a 2005 survey reported that they were not likely to report to work during a hypothetical pandemic, a figure that might also present similar challenges to other segments of the primary care safety net.41
Emergency Departments Emergency departments become "a safety net for the safety net" when primary care systems fail, especially for the underserved. Although rural hospitals may have insufficient facilities and resources to manage disaster events,46 the overcrowding of most urban emergency departments suggests that there is likely insufficient surge capacity to manage the demand that would develop early in an influenza pandemic. In fact, we do not know what the appropriate thresholds of surge capacity should be. A metric derived from trauma-care models would be the capacity to care for 500 victims stricken with an infectious disease per 1 million population in 24 hours.47 Estimates published by the British National Health Service suggest that a pandemic could generate as many as 25 000 to 50 000 cases of influenza per 100 000 population over a 3- to 4-month period, which would then generate 7000 to 14 000 primary care office visits and 1000 to 2000 hospital admissions.48 For the United States, this would represent a midrange estimate of roughly 3 million pandemic-related office visits throughout the country, 14.5% by uninsured patients and 13.7% by patients with no usual source of primary care.49 Forty percent of these clinic visits would be generated in just a 2-week peak period and 80% during a 6- to 8-week window. A more appropriate use of health care delivery capacity would require pre-established protocols for diversion of noncritical pandemic influenza patients from emergency departments to primary care, assuming that primary care health centers could create some additional capacity. Mechanisms for creating surge capacity on short notice could include clearing appointment books of nonurgent or preventive care visits, increasing nurse roles in triage and use of standing orders for vaccination and antiviral treatment, and precredentialing volunteer clinical staff.
Triage and Treatment The first role of the primary care safety net in an influenza pandemic will be to triage and treat influenzalike illness with disease-modifying antiviral therapies. In the 2006/07 season, a random survey found that 53.8% of primary care physicians reported prescribing antiviral therapy to at least some patients with influenza-like illness, although 17.8% of the treating physicians used amantadine and 8.7% used rimantadine, neither of which is currently recommended because of high levels of resistance.50 Patient-level encounters in the disabled segment of Georgia's Medicaid population showed very low rates of treatment (fewer than 1 in 5 Whites and 1 in 15 African Americans with a diagnosis of influenza received antiviral treatment).15 We cannot determine whether this reflects underprescribing or delays in accessing treatment beyond the 48-hour window from onset of symptoms needed to make antiviral therapy effective. To the extent that primary care practices can also diagnose and treat influenza complications such as pneumonia, they will provide an essential infrastructure to decrease the burden on local emergency departments. Primary care health centers can be a component of local public health response, and they may also offer unique capabilities such as mobile medical vans, telemedicine services, and mental health services for patients and for providers. In addition to caring directly for influenza patients, safety net health centers will need to sustain the ongoing delivery of primary care to adults and children with other acute illnesses and chronic disease, as well as prenatal care for pregnant women. Pandemic influenza is likely to foster increased patient demand at the very time when influenza cases among health care professionals and other clinic staff may limit surge capacity.
Pharmacy Services
Vaccine Delivery
Surveillance
Trusted Sources of Information For example, during the H1N1 outbreak of spring 2009, trusted organizations serving migrant and seasonal farm worker communities (Migrant Clinicians Network, National Association of Community Health Centers, and National Center for Farmworker Health) transmitted CDC public health messages and bilingual patient education tools through daily e-mails to groups such as migrant health center chief executive officers, migrant health clinicians, state and regional migrant health coordinators, academic and community migrant health researchers, and a binational working group. In addition, an H1N1 patient-tracking component was added to the Migrant Clinicians Network's existing transborder patient navigation system to facilitate the transfer of medical records and maintain communication with migrants possibly exposed to H1N1, and to link these individuals to needed health care. For an outbreak with epidemiological roots in Mexico, this was a pivotal segment of the population to reach, not just for their own benefit but for the overall health of our nation.60
Unfortunately, even during interpandemic periods, many Americans report barriers in obtaining timely access to primary care services, and these barriers are directly associated with an increased likelihood of using emergency departments.31 These challenges multiply during a pandemic. The workforce is a major issue. Safety net primary care centers already do not have the number of health care professionals they need, and the primary care workforce has not grown to keep pace with increased funding and newly added clinic sites for FQHCs. The National Association of Community Health Centers estimates that health centers would need an additional 15 585 primary care providers and 11 553 nurses to enable health centers to serve 30 million people by 2015, and 51 299 providers plus at least 37 981 nurses to serve all medically underserved people.61 Certain practical matters will be essential to the success of this primary care safety net response, such as the simple ability of health professionals to maintain disciplined infection-control practices. A study of primary care clinics and emergency departments in King County, Washington, revealed major deficits in their adherence to practices recommended by the CDC, such as washing hands and using masks, with nursing staff generally performing better than physicians.62 Other practical matters include the rapid delivery of masks, rapid diagnostic test kits, and antiviral drugs in the first few days of a local outbreak. Testing these delivery mechanisms in advance rather than waiting for the urgency of an outbreak would seem prudent. Multilevel organizational dynamics and even politics can also create potential challenges if not negotiated in advance. For example, some states or local authorities may designate mainly hospitals as surge sites, neglecting to designate primary care community health center networks. Different states also may have different levels of autonomy between state, district, and county health authorities. Such "home rule" jurisdictional issues require that pandemic planning not only be top-down (i.e., state mandates) but also bottom-up (i.e., locally negotiated and operationalized partnerships).
Possible steps for strengthening the ability of the primary care safety net to respond to and prepare for pandemic influenza include the following. Primary care safety net assessment. Develop a primary care safety net assessment for every county and parish in the United States. Identify counties with no visible primary care safety net other than a hospital emergency department, and measure the gap between need and capacity in counties with existing primary care safety net clinics. Virtual stress tests. Conduct virtual "stress tests," using pandemic modeling techniques to assess safety net capacity at the local community level. Increase safety net capacity. Increase urgently the safety net's capacity to provide a primary care health home to every one of the 56 million Americans currently uninsured or living in an underserved community. Build safety net organizations. Build primary care safety net organizations in communities with no existing safety net; expand primary care capacity in counties with organizations but inadequate capacity. Integrate primary care safety net providers in pandemic influenza plan. Work with the public health system to integrate primary care safety net providers in pandemic influenza plans and resource allocation for every county in the United States. Each local plan must include written memoranda of agreement between local public health departments and the primary care safety net (FQHCs, rural health clinics, free clinics, public hospital clinics, and so on) as well as hospital emergency departments and inpatient units. Create a culturally representative professional workforce. Expand the workforce of culturally diverse nurses, physicians, pharmacists, and mental health professionals to staff the primary care safety net. Ensure that they have sufficient surge capacity to provide culturally and linguistically appropriate services to vulnerable populations in an influenza pandemic. Hire and train culturally relevant community health workers. Until appropriate multicultural, multilingual diversity can be achieved in the health professional workforce, train and employ (i.e., fund) a cadre of culturally and linguistically relevant community health workers linked to primary care and public health agencies. Direct mechanisms and logistical infrastructure. Develop direct mechanisms and logistical infrastructure to deliver vaccines, antiviral pharmaceuticals, and other assets from the SNS to FQHCs and other primary care safety net providers. Planning. Avoid paper-based plans that might lack real-world practicality. Instead, seek to achieve the immediate practical benefit of these plans by building active programs and partnerships between local public health departments and the primary care safety net to prevent and control complications of seasonal influenza. Benchmarks. Use the elimination of seasonal influenza disparities in vulnerable populations and underserved communities as a benchmark of community preparedness for an influenza pandemic.
Improving surge capacity and preparedness of the primary care safety net, while building bridges between public health and primary care, will be an essential element of our nation's success or failure in responding to pandemic influenza. Community health centers and other components of this safety net have a unique ability to deliver culturally relevant, disparity-free care to underserved populations, but many of the components of this safety net are underfunded and understaffed. These gaps in resources will severely hamper their capacity to respond over extended periods of time to acute illness in vulnerable populations spread over large geographic areas.
Peer Reviewed Note. The findings and conclusions in this essay are those of the authors and do not necessarily represent the official position of the CDC or the Agency for Toxic Substances and Disease Registry. Moreover, this essay includes the statements of invited authors convened by the CDC for the purpose of obtaining their input. Such statements also do not necessarily represent the views of the CDC. G. Rust served as principal author, playing a lead role in drafting the article, while coordinating input from relevant constituents and coauthors. M. Melbourne, B. I. Truman, E. Daniels, Y. Fry-Johnson, and T. Curtin provided additional facts and perspectives from primary care and public health stakeholders and contributed to the writing and editing of sequential drafts of the manuscript. Accepted for publication June 15, 2009.
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